Privacy Policy
HiTechno (“HiTechno”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect personal information when you visit hitechno.co.uk, contact us, request a quotation, or use our CCTV, intruder alarm, fire alarm, intercom, access-control, installation, repair, maintenance or related services.
1. Who We Are
HiTechno provides security system installation, repair and maintenance services to residential and commercial customers, including CCTV, intruder alarms, fire alarms and intercom systems.
For data protection purposes, HiTechno is responsible for the personal information that we collect and use in connection with our website and services.
Contact details:
HiTechno
Flat 14, Laburnum Lodge
45 Hendon Lane
London
N3 1SQ
Email: info@hitechno.co.uk
Telephone: 020 3308 8757
Website: hitechno.co.uk
2. Information We Collect
The personal information we collect depends on how you interact with us.
When you contact us or request a quotation, we may collect information including:
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First name and last name
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Email address
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Telephone number
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Property or installation address
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Information about the property or premises
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The type of security service you are interested in
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Details included in messages, enquiry forms or correspondence
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Appointment, survey or quotation information
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Records of communications between you and HiTechno
If you become a customer, we may also collect:
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Billing and invoicing information
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Installation and service records
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Maintenance and repair history
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Information necessary to configure, maintain or support your security system
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Information relating to warranties, contracts or ongoing support
When you use our website, certain technical information may also be collected automatically, such as:
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IP address
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Browser and device information
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Operating system
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Pages visited
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Approximate location
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Referring website
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Date and time of visits
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Website interaction and performance information
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Cookie and similar technology identifiers
3. How We Use Your Information
We may use your personal information to:
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Respond to enquiries
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Provide quotations and estimates
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Arrange site surveys or appointments
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Discuss your security requirements
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Take steps requested by you before entering into a contract
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Provide installation, maintenance and repair services
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Manage our relationship with customers
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Provide technical and customer support
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Process invoices and payments
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Maintain appropriate business and accounting records
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Respond to complaints or disputes
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Improve our website and services
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Protect our website, systems and business from fraud, misuse or security threats
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Comply with legal and regulatory requirements
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Send marketing communications where we have an appropriate legal basis to do so
We will not use your personal information for purposes that are incompatible with the reason it was originally collected unless permitted or required by law.
4. Our Lawful Bases for Processing
Under UK data protection law, we must have a lawful reason for processing personal information.
Depending on the circumstances, we may rely on:
Contract or steps before entering into a contract
When you contact us asking for a quotation, survey, installation or other service, we may process your information because it is necessary to take steps at your request before entering into a contract.
If you become a customer, we may process information where necessary to provide the services agreed with you.
Legitimate interests
We may process information where it is reasonably necessary for our legitimate business interests, including:
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Responding to business enquiries
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Managing customer relationships
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Maintaining our systems
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Improving our services
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Preventing fraud
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Protecting our business and website
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Establishing, exercising or defending legal claims
We consider the impact on your rights and privacy before relying on legitimate interests.
Legal obligations
We may process and retain information where necessary to meet legal, regulatory, accounting, tax or other statutory obligations.
Consent
Where consent is required, for example for certain marketing communications or non-essential cookies, we will ask for your consent.
You may withdraw your consent at any time.
5. Enquiries That Do Not Result in an Agreement
We do not want to retain personal information about potential customers indefinitely when it is no longer needed.
If you contact HiTechno about a service or quotation and we do not subsequently reach an agreement or enter into a contract with you, the personal details collected for that enquiry will be erased once the enquiry has been closed and it is clear that no agreement will be reached.
We will normally remove this information from our active systems within 30 days of the enquiry being closed.
This may include:
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Your name
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Email address
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Telephone number
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Property address
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Details of your enquiry
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Quotation or survey information
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Messages and correspondence relating to the enquiry
We will not keep unsuccessful enquiry information indefinitely for possible future sales purposes.
We may retain limited information for longer where it is reasonably necessary:
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To comply with a legal obligation
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To establish, exercise or defend a legal claim
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To investigate or respond to a complaint or dispute
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To prevent fraud or misuse
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Where you have specifically consented to another use, such as receiving marketing communications
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To maintain a minimal suppression record where you have asked us not to contact you for marketing purposes
Where none of these exceptions applies, the information will be deleted.
6. How Long We Keep Customer Information
If you enter into an agreement with HiTechno, we keep relevant personal information for as long as reasonably necessary to:
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Complete the installation or service
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Provide maintenance and technical support
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Manage warranties or guarantees
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Maintain appropriate records of work carried out
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Meet accounting and tax requirements
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Resolve disputes
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Meet legal or regulatory requirements
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Establish or defend legal claims
Different categories of information may therefore be kept for different periods.
We periodically review the information we hold and delete or securely anonymise information when there is no longer a legitimate or legal reason to retain it.
7. CCTV and Security-System Information
Because HiTechno installs and maintains CCTV and other security equipment, there may occasionally be situations where a customer gives us temporary access to CCTV recordings, system logs, device information or other security-system data for installation, testing, maintenance or troubleshooting.
Where this occurs, we will only access or process the information necessary to provide the requested service.
Where we process CCTV footage or similar information on behalf of a customer, the customer may remain the data controller for that information and HiTechno may act as a service provider or data processor.
We do not use customer CCTV footage for unrelated purposes.
8. Sharing Your Information
We do not sell personal information.
We may share information with trusted third parties where reasonably necessary to operate our business or provide our services, such as:
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Website hosting and IT providers
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Email and communications providers
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Payment and accounting providers
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Security equipment manufacturers or technical support providers
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Contractors or engineers assisting with an installation
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Professional advisers such as accountants, insurers or legal advisers
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Government bodies, regulators, law enforcement agencies or courts where legally required
Third parties acting on our behalf are expected to use personal information only for the purposes for which it has been provided and to protect it appropriately.
9. International Transfers
Some technology, website, communications or cloud-service providers may process information outside the United Kingdom.
Where personal information is transferred internationally, we take reasonable steps to ensure that an appropriate level of protection is provided and that appropriate safeguards required by applicable UK data protection law are used.
10. Cookies and Website Analytics
Our website may use cookies and similar technologies to operate correctly, understand website usage, measure performance and improve our services.
We may use tools deployed through services such as Google Tag Manager to manage website measurement and related technologies.
Cookies may include:
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Strictly necessary cookies
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Analytics cookies
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Performance cookies
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Functionality cookies
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Advertising or marketing cookies, where applicable
Where consent is legally required for a cookie or similar technology, it will not be used until the required consent has been obtained.
You can also control or delete cookies through your browser settings.
11. Marketing Communications
We may occasionally contact customers or prospective customers about HiTechno services where permitted by law.
Where consent is required for electronic marketing, we will request your consent before sending such communications.
You can ask us to stop sending marketing communications at any time.
You can do this by:
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Using an unsubscribe option provided in the communication; or
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Contacting us at info@hitechno.co.uk
Stopping marketing communications will not prevent us from contacting you about an existing quotation, appointment, contract, installation, payment, maintenance issue or other service-related matter.
12. How We Protect Your Information
We take reasonable technical and organisational measures designed to protect personal information against:
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Unauthorised access
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Accidental loss
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Misuse
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Disclosure
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Alteration
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Destruction
Access to personal information is limited to people who reasonably require it for their work.
Although we take appropriate precautions, no internet transmission or electronic storage system can be guaranteed to be completely secure.
13. Your Data Protection Rights
Depending on the circumstances and the lawful basis relied upon, you may have the right to:
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Ask us for a copy of the personal information we hold about you
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Ask us to correct inaccurate or incomplete information
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Ask us to delete your personal information
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Ask us to restrict how your information is used
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Object to certain types of processing
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Object to the use of your information for direct marketing
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Ask for certain information to be transferred to you or another organisation
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Withdraw consent where processing is based on consent
These rights are subject to certain legal conditions and exceptions.
To exercise any of these rights, contact:
We may need to confirm your identity before responding to a request.
14. Your Right to Object to Direct Marketing
You have the right to object at any time to the use of your personal information for direct marketing.
If you ask us to stop using your information for direct marketing, we will do so.
We may retain only the minimum information necessary to record your opt-out request and make sure that you are not accidentally contacted again for marketing purposes.
15. Complaints
If you have concerns about how HiTechno handles your personal information, please contact us first so that we can investigate the matter.
Email: info@hitechno.co.uk
Telephone: 020 3308 8757
You also have the right to raise a complaint with the UK supervisory authority:
Information Commissioner’s Office (ICO)
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Telephone: 0303 123 1113
16. Third-Party Websites
Our website may contain links to third-party websites.
HiTechno is not responsible for the privacy practices of external websites. We recommend reviewing the privacy policy of any third-party website before providing personal information.
17. Changes to This Privacy Policy
We may update this Privacy Policy occasionally to reflect changes to our services, website, technology or legal requirements.
The latest version will be published on this page and the “Last updated” date at the top of the policy will be changed accordingly.
18. Contact Us
If you have questions about this Privacy Policy or how we use your personal information, please contact:
HiTechno
Flat 14, Laburnum Lodge
45 Hendon Lane
London
N3 1SQ
Email: info@hitechno.co.uk
Telephone: 020 3308 8757
